Because many of these items are made to order, all custom pieces are not returnable or refundable. Custom orders include (but are not limited to):
- any furniture item
- all personalized or monogrammed items
- all "One of a Kind" pieces
- all wallpaper
- Annette Tatum bedding
- Aidan Gray furniture and lighting
- Bella Meade Signature
- Bella Notte Linens®
- DwellStudio (furniture, fabrics and rugs)
- Gabby
- Jamie Young
- Layla Grayce Furniture
- Little Giraffe Crib Bedding
- Little House
- Lulla Smith
- Maura Daniel
- Maddie Boo
- Matteo
- Obrien Schridde
- Oilo lighting
- Oopsy Daisy artwork, growth charts and lamps
- Regina Andrew
- Susan Brown
- Zentique
If you are at all uncertain if what you are ordering is considered custom please contact us to verify. You may cancel a custom order and to have the amount refunded to your credit card within 24 hours of the time you place your order. After 24 hours, custom orders are non-refundable. We regret that we cannot make any exceptions to this rule.
Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warranties for specific information on individual policies.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Layla Grayce reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Layla Grayce does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, furniture and some rugs) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!
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