We regret that we cannot accept returns after 30 days for any reason. No returns are accepted for special orders, close outs, clearance items and custom furniture; all such sales are final. If you would like to exchange or return an item purchased in the last 30 days that was not a final sale or a custom item, you will need to request a Return Authorization (RA) number.
- Login to your account and locate your order number, clicking on the "Details" button to review the order.
- Place a check beside the item(s) to be returned or exchanged, and click the "return Items" button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item. If you were not logged into your account when the order was placed, you will need to contact us by email at returns@laylagrayce.com or by phone. Have your order number handy and please let us know the reason for the return or exchange.
Please do not return items to our Pasadena address without prior authorization as some returns may have to be shipped back directly to our suppliers. Restock Fee: The following products will incur a 25% restocking fee for returns on items that are not defective: All lamps, chandeliers, lamp shades and sconces, all Company C pillows, all mirrors and all rugs with the exception of Dash and Albert (Maura Daniel items are custom made to order and considered final sale). Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you at your expense. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris (including pet dander). In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping and gift wrap fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost on both the original shipment and the return. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. Final sale items are not eligible for return or exchange; no exceptions.
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures and other features are provided by the manufacturer; Layla Grayce assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
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