At Layla Grayce, we sincerely hope you're happy with each and every purchase from our home to yours. If not, we'd love to make things right by returning or exchanging an eligible item quickly and easily.
We want you to enjoy the items you receive and offer a 30 day return policy on eligible items. Some items on our site are not eligible for cancellation after 24 hours of order placement or for return/exchange. Please refer to the individual product page to view its specific return/ cancellation policy. If you would like to exchange or return an eligible item purchased in the last 30 days, you will need to request a Return Authorization (RA) number.
After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item. If you were not logged into your account when the order was placed, you will need to contact us by email at email@example.com or by phone. Have your order number handy and let us know the reason for the return or exchange.
Eligible Items for Return
Each product page has a Shipping & Returns section with information about eligibility.
*Please note returns on eligible rugs, pillows, and mirrors that aren't defective will incur a 25% restocking fee based on the regular price of the item.
Free Shipping Items
We are currently offering free shipping for orders $200 and more, which is automatically applied at checkout. If for some reason you would like to return an item that had free shipping, the total refunded amount will equal the item price minus a 10% deduction for shipping return costs.
Final sale items are not eligible for return or exchange. Standard shipping rates apply.
For holiday returns, our special policy on items purchased from November 1st to December 25th will be extended to January 31st of the following calendar year.
*All furniture, custom items, bedding, and personalized items are excluded.
Custom, Personalized and Special Orders
Custom, Personalized and Special Order items are not returnable or refundable. You have up to 24 hours from the date the order was placed to cancel a custom, personalized or special order and to have the amount refunded to your credit card. After 24 hours, custom orders are non-refundable.
Many of our custom furnishings are made from natural wood. Due to the unique nature of this element, no two pieces of wood (even from the same tree) will look exactly alike.
Lead Times and Delivery
Layla Grayce is committed to assuring a smooth and prompt delivery of furniture, light fixtures, and mirrors. However, there are circumstances out of our control that could result in delays in production or delivery of your items.
Types of Delivery
Please refer to the product page under the Shipping & Returns tab to see what types of shipping is offered for that particular item. Standard freight delivers to your driveway. Premium in-home delivery is available for most items for shipments placed inside the threshold of your home or in a particular room (up to 2 flights of stairs) with all packing materials discarded. Assembly NOT included.
Receiving the Incorrect Item
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Layla Grayce reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Upon delivery, please take time to inspect all freight shipped furniture items, light fixtures and mirrors carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 Hours. Claims made after 48 Hours cannot be accepted. Furniture items must be carefully inspected BEFORE you sign for the delivery.